Returns and Refund

What you are required to do:

Any claims for returns/exchange must be submitted within 7 days after the product has been received. For such requests please send an email clearly mentioning below details to support@satoridesigndstudio.com.

• Order Number
• Order Date
• The reason for requesting a return/exchange
• Image(s) - wherever applicable

Once the return is accepted you can send the product back to the Return address printed on the packing slip. Items returned without confirmation from our team will not be refunded. 

Under what circumstances we offer returns and refunds

Wrong item received:
Please send a photo of the incorrect item including above requested details to support@satoridesignsstudio.com and we will get the replacement organised for you free of charge.

Damaged / faulty item received:
Quality is our top priority and every single item goes through quality check before it is dispatched to our customer. However, in rare scenario if you receive damaged or faulty item you don't need to return it. The only thing we ask is to send an email to support@satoridesignsstudio.com stating your order number, order date, a photo of the fault and the actual item image within 7 days of receiving your order. If the damage or fault is clear, we will send you a new item of the same design 100% free of charge. 

Product never arrived:
In extremely rare circumstances if the product never arrives you can request a full refund 100% free of charge by sending an email to support@satoridesignsstudio.com 

Wrong size ordered:
For size exchanges, please email support@satoridesignsstudio.com with the size you need and we'll send the correct size. Kindly note that no refunds are ordered for incorrect size choices.

Time-frame in which we accept returns:
Once we've accepted your return request, kindly use a tracked delivery service to send the item back. Please ensure that we receive the item within 20 days from its delivery date to you.

When you can expect the refund:
Please allow us 5 working days to issue you a refund. Once the refund is issued, depending on your bank it can take 5-7 working days to reflect in your account.

We cannot accept returns if:

• You do not have your return request reviewed and approved by our team prior to sending your product back to us
• A 'change of mind' because we print on demand and don't hold stocks.
• The item(s) have been used or washed
• The item(s) have been altered in any way
• The item(s) are not in a saleable condition i.e. defective from the original condition unless the condition is our fault
• The item(s) are part of the replacement order from a previous exchange
• The item(s) do not have the original tags on them

For any further questions about our return / exchange policy, please send us an email at support@satoridesignstudio.com